Monthly Archives: November 2009

Don’t Feed The Trolls

danah boyd, researcher at Microsoft Research New England, Fellow at the Harvard Berkman Center for Internet and Society, and publisher of the apophenia blog, had plenty to say to the audience at Web 2.0 in …   Read more

H1n1 Isn’t The Only Pesky Virus Going Around

Unfortunately, the world is not ending any time soon — but some people seem to believe it is. The Guardian is reporting that the viral marketing campaign for 2012 (a movie about the end of …   Read more

Measuring Customer Experience The Power of Story

A while back I did some research on the Ontario Science Center (OSC) and the lessons enterprises could learn from such a leader in customer experience design. Of particular interest was measuring the ROI related …   Read more