Monthly Archives: March 2010

Addressing The Social Media ‘support Gap’

The a growing sense that amount of serious attention—and dollars—companies commit to social media is grossly inadequate when compared to the amount of time customer, prospects, and influencers spend using social media. This deficiency in …   Read more

On Unintended Consequences

Noted: According an interesting piece by McKinsey on the new Japanese consumer, big-box discounters outside Tokyo and retailers such as Costco and Ikea are benefitting significantly from a March 2009 decision by the Japanese government …   Read more

Wikinomics And The Era Of Openness: European Innovation At The Crossroads

For the past couple of months I have been working with the wonderful folks at the Lisbon Council in Brussels to prepare a report that examines the economic challenges facing Europe — and the innovative solutions that many entrepreneurs, businesses, governments and citizens are devising to succeed in networked world. The report was launched last week in Brussels at an event that also featured Europe’s new innovation commissioner , Máire Geoghegan-Quinn. You can see video highlights below and download the full report here   Read more

Lessons In Collaboration From B.B. King’s

I am reminded today of the blues. Back in December, nGenera held our members conference in Memphis, TN, hosted by the good folks at FedEx. On the second evening, we were treated to dinner and …   Read more

Games, User Experience, And Retroactive Continuity–All Enabled By Platforms

As I may have mentioned before, Valve Software‘s Portal is a favorite game of mine. At our December 2009 Insight conference I profiled it as an example of a game that does an excellent job …   Read more