Innovation Communities

So Long, Geocities!

Today is the end of an era. Yahoo! is finally pulling the plug on GeoCities, the staple web1.0 web page publishing service for the masses. Through a modern lens any given Geocities site was like …   Read more

Welcome To The Machine

There’s no shortage of techno-cautionary sci-fi literature out there, but the piece that recently caught my attention is remarkable in that it was written 100 years ago and yet is eerily relevant today. A few …   Read more

Network Neutrality: The Path Of Least Resistance To The Lowest Common Denominator

Network Neutrality, as a topic, has a reputation for being simultaneously important and ignored. It sounds great: everyone has equal ability to share their ideas; large media companies and “citizen journalists/content creators” compete directly with …   Read more

A Future Vision Of CRM

Several weeks ago, my colleague Brian wrote about the emergence of Social CRM. The conversation touched on new applications of technology and analytics to help improve customer engagement and generate insight for the enterprise. I …   Read more

Are Social Media Elitist?

Several pieces I read recently, as well as a conversation with a friend, have me questioning whether the crowd around social media is elitist, whether I am elitist. The first piece that planted a seed …   Read more

Wikinomics On The Go

If you were holding off on buying a mobile phone until Wikinomics was mobile-accessible, the time to upgrade has come! Simply load up from your iPhone, Android, Pre or other smartphone to browse the …   Read more

The Dark Side Of Political Discourse On The Internet

This article by Anand Giridharadas in The New York Times Week in Review section is the first I’ve seen (there must be others elsewhere) that broaches a topic that has been on my mind for …   Read more

Charting Emotions

One of the emerging themes from our research is the notion of the “highly-instrumented” enterprise environment. Data is everywhere – new types of data that we didn’t previously have access to. You can think of …   Read more

Wal-Mart’s Sustainability Index

In previous posts I’ve written about efforts to develop scorecards and ratings for companies and individual products. These efforts try to quantify the environmental and social costs associated with production so that consumers can make …   Read more

Hegeling For The Economic Center Of Society: The Internet Vs. The Financial System

The idea that most captured my thinking while at school was Hegel’s process of History. Think of History as a marketplace of ideas that happens over time. At the highest level there are competing approaches …   Read more